Log your issue
Log your issue with AOPA
1. Do you have a funding issue? Tell us about it.
AOPA are seeking to collect data regarding funding issues experienced by orthotic/prosthetic practitioners, users of orthotic/prosthetic services and members of the public.
One of the biggest challenges orthotic/prosthetic practitioners and their clients face is recognition of services with Private Health Insurance companies. You may be surprised to learn that there are currently no Private Health Insurers (PHIs) which recognise the clinical services of orthotists. PHIs recognise orthotists for "supply only". This means that PHIs may provide a partial rebate based on the cost of an orthosis, but they will not provide a rebate for the cost of clinical appointments with an orthotist. This ends up leaving many unexpected, out of pocket expenses for clients who receive orthotic services.
In 2015, AOPA conducted a review of PHIs and their individual policies. The results of this review are accessible to all AOPA Members and provide a detailed summary of the individual requirements of each PHI in regards to recognition of orthotists and orthoses. If you receive orthotic services and are unsure of which PHI will provide you with the best coverage, you should speak with your orthotist who can assist you in understanding your orthotic needs in relation to your insurance. This may help you to make an informed choice regarding your insurance needs and your policy.
Are you having issues with your orthosis being recognised by a Private Health Insurance company? Are you a provider and Private Health Insurers are causing administrative burdens for you or your organisation? Help AOPA to understand the issues you face by reporting the details to us.
2. Do you have concerns regarding your service or practitioner? Tell us about it.
In the absence of government registration, AOPA self-regulates the orthotic/prosthetic profession and oversees the codes and standards which our members commit to uphold. The key purpose of these codes and standards is to protect the public by ensuring that practitioners deliver safe and effective services.
Do you have confidence in the skills and knowledge of your practitioner? Are you receiving services that are in line with AOPAs best practice standards?
AOPA takes complaints against practitioners very seriously. Any person, including any member of the public, may lodge a complaint against an AOPA Member (AOPA Constitution, Clause 13.1(a)). This may be based on claims that a practitioner has:
- neglected to comply with the AOPA Constitution;
- neglected to comply with the AOPA By-Laws;
- breached the AOPA Ethical Code and Professional Conduct (By-Law 5).
AOPA follows a very strict complaint and disciplinary procedure, as outlined in the Constitution (Clause 13).
Please complete our online form if you have concerns that an AOPA Member has failed to uphold any of our codes and standards. Alternatively, you may email or call the National Office to discuss your concerns.